Basic Fit reviews

Be careful with this company they just wanna take your money think twice before signing contract with them. We had subscription and 3 months later after singing the contract we moved from one city to another in the Netherlands and the nearest gym they have in that location is about 30km away from us. Previously they made us sign saying they have gym everywhere and it’s to access through.we had yearly subscription they just did nothing regarding that but kept taking our money for 9 months!!!!! No No No And very bad customer service

Very poor customer service!!!!
I used to visit a Basic-fit gym in Heerlen until the gym shut down. So I found the nearest gym which was in Brunssum and continued my usual work out there until I had to pay 28.99 euros for my 4 weeks subscription. I paid with my debit card at the kiosk as I used to in Heerlen. Though after a couple of days I couldn't get in and the staff at the gym told me that I didn't pay. So I showed them my bank statement on my phone and they let me in..however the problem repeated every other day. So I had to communicate via their customer service and they confirmed they found the payment and said that I could keep visiting the gym. Ok, when the four weeks passed and I needed to pay again the kiosk machine asked me to pay double!!! So I contacted the customer service and they said that the payment was reversed? By who!? To whom!? I send them my bank statement with the payment on it and they could see al the payments that came in and out and yet they asked for a proof that I paid!!!! I even provided the ARN codes of the payment. I send them the most recent bank statement, nothing came to my bank account from Basic-fit!!! And they don't want to cancel my membership they even stopped communicating with me! Better think twice before you sign up in Basic-Fit!!!

Jan

Betere apparatuur, al het apparatuur in Dwarsdijk is kapot of beschadigd….

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Goede sportschool en ga er graag naartoe, ik stap over op een ander abbonement dus ik zeg deze op.